Frequently Asked Questions

Confused about our hours? Wondering how long it takes to get your laundry back? You're in the right spot! Here we air out your dirty laundry questions and give 'em a good shake.

General Questions

  • Staten Island
    962 Richmond Ave, Staten Island

    Brooklyn
    610 Bedford Ave, Brooklyn

  • Staten Island
    Open 24/7 for your convenience. Whether it’s late at night or early in the morning, we’re here to serve your laundry needs around the clock.

    Brooklyn
    Open daily from 7 AM to 8 PM. Start your day with us or drop off your laundry after work; we’re here to fit into your busy schedule.

  • Yes, we do! We offer tailored laundry solutions for commercial and business clients, designed to meet your specific needs. Whether you're a small business or a large enterprise, we have the capacity and expertise to handle your laundry requirements efficiently. For more details and to discuss how we can assist your business, contact us here.

    We're here to make your operations smoother with our professional laundry services.

  • Brooklyn
    Yes, we have a tailor on-site available from 10 am to 7 pm on Saturdays, Sundays, and Mondays.

    Staten Island
    Yes, we work with trusted partners off-site for tailoring services. Your items will be sent to them and returned to you in approximately 3 days.

  • Absolutely! Our Loyalty Program rewards you for every dollar spent.

    How It Works
    For every dollar you spend, you earn 5 points. Each point is worth $0.01. You can start redeeming your points once you've accrued 500 points*.

    How To Join
    Simply download the Star Laundromats app, go into settings, open rewards, and opt in to start earning.

    Start earning rewards with your next laundry service! Terms and conditions apply.

  • You know it! Our Referral Program rewards you and your friends for choosing a great laundromat.

    How It Works
    Share your unique referral link found in the app. When your friend orders through the link they'll get $15 off their first order. Once they complete their order, you’ll score $15 too!

    How To Join
    Simply download the Star Laundromats app, go into settings, select 'Refer a Friend' and share your link.

    Refer just 5 people and earn $75 in credit!

  • We take every measure to ensure there is no loss or damage to your personal property, in the rare case that something has gone missing, please fill out the lost items form as soon as possible. Refer to our terms for more information.

Pickup & Delivery

  • View pricing by entering your ZIP code on our pickup and delivery page. Our rates are clear and competitive.

  • In most cases, we provide a 24 hour turnaround. This means you can place your order in the morning for same-day pickup. Your laundry will then be freshly cleaned and delivered to your doorstep by the next day. For more details, please check here.

  • Get started with our pickup and delivery service by clicking 'Schedule Pickup'. Our online checkout process guides you through:

    1. Enter your phone number, address, and bag count. Choose 'Regular' or 'Premium' if prompted.

    2. We collect your items the next day after you have packed your laundry bag.

    3. We clean and return your fresh, folded laundry to your doorstep.

    Alternatively, you can opt to call or text us to schedule a pickup.

  • Yes, track your order via our mobile app. You'll receive text updates as well. Stay informed every step of the way.

  • Your clothes are washed separately in their own machine. Sorted by lights and darks, and cleaned as per your preferences. Delivered neatly folded to your door.

  • Your clothes are cleaned in our own laundromats located throughout New York City. We manage our facilities to ensure top-quality care. Your clothes receive the best treatment every time.

  • Yes, include dry cleaning items with your laundry. Specify which items need dry cleaning when scheduling your order. We'll handle it all for you.

  • Log into your order portal or contact customer service. We'll do our best to accommodate your new time. No stress, we make it easy.

  • You’ll receive a text message when your order is ready. Track the status on our app as well. We keep you updated throughout the process.

  • Your card is charged after your order is weighed. You’ll receive a text with the weight and price. Payment is processed when your laundry is ready.

Wash & Fold

  • Nope, there is no need to worry about sorting your clothes by color before you drop them off. We'll handle all the sorting for you to make sure your clothes get the care they need.

  • Nope, you don't need to weigh your bag. Just bring it in, and we'll take care of everything, including the weighing.

  • We use high-quality detergent and fabric softeners to ensure your clothes come out fresh and soft after each wash. Our products are gentle yet effective, providing the best care for your garments. If you have any specific preferences or concerns, please let us know.

  • Yes, absolutely! If you have a preferred detergent or fabric softener that you'd like us to use for your laundry, select our premium option and drop it off.

  • If you have a stained item, simply inform us when you drop off your laundry. We'll make sure to give it the extra attention it needs to come out clean and fresh!

  • We fold just like department stores. That way your items will take up less space and neatly fit back into your drawers.

  • In the extremely rare occurrence that an item goes missing, please let us know as soon as possible. For us to process a claim, you need to provide your order number. We may also ask for proof of purchase or a receipt for the missing item.

    Refer to our terms for more detailed information.

  • Yes, there are a few items we recommend not washing or dry cleaning due to their delicate nature or specific care requirements. These include:

    * Items with embellishments such as sequins, beads, or delicate lace that might be damaged during the cleaning process.

    * Leather and suede garments, as they require specialized cleaning methods.

    * Rubber-backed mats or rugs, which can deteriorate in the wash.

    * Extremely delicate fabrics like silk or cashmere, which may have specific care instructions.

    * Electronic items or garments with electronic components, like light-up sweaters.

  • You can pay with cash or card when you collect your freshly cleaned laundry.

Dry Cleaning

  • Dry cleaning uses solvents to clean clothes, suitable for delicate fabrics. It's great for delicate fabrics or garments that may shrink or lose shape in water. Laundering, or washing, uses water and detergent, suitable for everyday clothing.

  • Yes, you can typically dry clean clothes that have been tailored. However, it's always best to check the care label on the garment or consult with your tailor for specific instructions, as some tailored items may have special considerations or materials that require specific care.

  • We do out best to remove stains, but some stains may be more challenging to remove depending on the type of stain, the fabric, and how long the stain has been set. We'll do our absolute best to treat and minimize the appearance of stains on your garments.

  • Of course! The plastic is there to help protect your garments from dust and moisture until they’re ready to wear.